Resume

PROFESSIONAL EXPERIENCE
Director of Product Development Systeem Medical Information Systems, Dallas, TX 2015 – Present
Lead new product and service development, add value to existing services lines

  • Established product development department, defined the policies, procedures and culture for cross functional teams
  • Led the team from concept to launch using Agile SDLC concepts resulting in an on-time and under budget release
  • Achieved 15% month over month growth in daily active users and product profitability 14 months after launch
  • Secured contracts with pharmaceutical companies worth over 100k in monthly recurring revenue
  • Developed product roadmaps and release schedules for Android, iOS, web and client/server software
  • Designed robust database systems using MSSQL, MariaDB, Cassandra and MongoDB achieving over 99.9% uptime
  • Created HIPAA compliant SaaS solutions to run in hybrid AWS/On-Prem environments scaling to millions of monthly API calls

EHR Implementation Manager – Systeem Medical Information Systems, Dallas, TX 2012 – 2015
Manage medical record and practice management implementations for multi-site medical facilities

  • Successfully managed an electronic health record system upgrade for a 16 site medical practice with hundreds of affected users and multiple development and system administration teams
  • Managed project requirements gathering, solution design and customer acceptance of deliverables
  • Performed technical presentations, solutions demonstrations and sales engineering to win new business

Quality Assurance of Linux Administration – HostGator.com, Austin, TX 2011 – 2012
Promote employee development; improve training, documentation, and customer interactions

  • Oversaw team of 50+ level 1 and 2 linux system admins mentoring them to improve their technical ability and the quality of their customer service interactions.
  • Identified and pursued opportunities for employee development and process improvement
  • Developed internal tools responsible for measureable time and cost savings for the company

Template Developer / Consultant – Systeem Medical Information Systems, Dallas, TX 2010 – 2011
EMR Template development, PHP and python development, client consulting

  • Successfully guided a 6 site, 10 physician medical practice with their transition to electronic health records
  • Customized the UI and functionality of electronic health record (EHR) software
  • Developed a tools to compare and merge XML data using Python to allow resale of EHR software customizations.

System Administrator – Technology Resource Center of America (TRCA), Denton, TX 2009 – 2009
Interface development, server administration and business planning

  • Designed and documented IT policies and procedures for the new managed services line of business
  • Wrote software interface between CW ticket and Sage accounting systems in PHP
  • Created PHP interface between Interactive Intelligence phone system and Goldmine CRM enabling automatic display of customer information to call center employees

System Administrator – TigerByte Solutions, Denton, TX 2007 – 2008
Remote and onsite system administration of client networks

  • Installed and configured ConnectWise ticket system, LevelPlatforms and N-Able network monitoring ¬†software
  • Managed Citrix farm and Wyse terminal deployment for 18 sites and hundreds of endpoints
  • Windows and Linux server management

EDUCATION

Bachelor of Business Administration (B.B.A.), Finance – Texas A&M University – Commerce
Associate of Science (A.S.), General Studies – North Central Texas College